Terms of service

Courtesy translation. The Dutch version of these terms is the binding text.

Last updated: 3 October 2026

1. Who we are

SpanishSecrets is a sole proprietorship (eenmanszaak).

• KVK number: 42158466
• VAT identification number: NL005543388B76
• Email: info@spanishsecrets.com (you can also reach us through the contact form on the website)
• Postal address: SpanishSecrets, Oder 20 (E4455), 2491DC Den Haag, The Netherlands
• Our visiting address is shielded in the Business Register; the postal address above is public.
• We are not a member of any trust mark or dispute committee.

2. Who these terms apply to

These terms apply to every offer and agreement between SpanishSecrets and consumers who order through spanishsecrets.com. If you order on behalf of a business, section 14 also applies. By ordering you accept these terms. Your statutory consumer rights always remain.

3. Our products

• We sell packaged food from Spanish makers. Each product page shows the maker, the contents, ingredients, allergens, how to store it and its shelf life. The shelf life is stated per product on the product page.
• Photos are illustrative. You receive the products described on the page.
• Ingredients and allergens come from the makers' labels. If you have an allergy, always check the label on the product. If you have a question before ordering, email us.
• Products may contain traces of nuts, egg, milk, gluten or sesame.

4. Prices

• All prices are in euros and include VAT.
• You see shipping costs in the checkout before you pay. The shipping costs and the free-delivery threshold are in our Shipping policy.
• The price at the moment of your order is the price you pay.
• If a price on the site is clearly wrong (for example a missing digit), we may cancel your order and refund you in full. We only rely on this if you could reasonably have seen that the price was wrong.

5. Ordering and availability

1. You choose your products, enter your details and confirm with the checkout button that clearly states you are placing an order with an obligation to pay.
2. The agreement is made when your order is placed. You immediately receive an email confirmation with the key information about your order and your rights, and a link to these terms.
3. First edition. The Navidad boxes are a first edition of 50 boxes in total. If a box is no longer available after your order is placed (for example because of simultaneous orders), we tell you straight away and refund everything.
4. Product unavailable. If a product in your box cannot be supplied after all, we contact you before dispatch. You then choose: a similar product from the same maker, or a refund of the box. We never replace anything without asking you.

6. Payment

You pay straight away in the checkout with the payment methods shown there. We do not store your card details; payment goes through our payment provider. Until 8 November you can cancel free of charge (section 8) and get everything back.

7. Delivery

Where we deliver, shipping costs, dispatch and delivery times, the Navidad delivery date, what happens if a delivery is late or nobody is home, and when the risk passes to you are set out in our Shipping policy. That policy forms part of these terms.

In short: Navidad boxes are delivered by 4 December.

8. Cancelling before dispatch

You can cancel your order of a Navidad box free of charge until Sunday 8 November at 23:59. Email us or use the contact form. We refund everything within 14 days. After 8 November we start preparing the boxes; you can then no longer cancel, but you keep your statutory cooling-off period after receipt (section 9).

9. Cooling-off period and withdrawal (14 days)

You may withdraw from your order within 14 days after receipt, without giving a reason. When the period starts, how to withdraw, sending products back, who pays the cost of returning them, why an opened food product cannot be returned, and refunds are set out in our Refund policy. That policy forms part of these terms and includes the model withdrawal form.

In short: unopened products in their original packaging can be returned. An opened product cannot.

10. Gifts

You can have an order sent to someone else. The recipient is not our customer. Only you, as the buyer, can use your rights. We do not put prices in the parcel.

11. Faults and damage

We deliver products that match the description and are fit for normal use. If something is damaged, spoiled or not what you ordered, the section "Damaged or wrong products" of our Refund policy applies. Your statutory rights remain. These terms do not limit them.

12. Complaints

Email your complaint to info@spanishsecrets.com with your name, order number and what went wrong. We reply within 2 working days and give a substantive answer within 14 days. If it takes longer, we tell you why and when you will hear from us. If we cannot resolve it together, you can turn to ConsuWijzer (consuwijzer.nl) or, for an order from another EU country, the European Consumer Centre.

13. Liability and force majeure

• We are liable for damage caused by our intent or gross negligence, and otherwise as far as the law requires. Your statutory consumer rights always remain.
• If something happens beyond our control that we could not reasonably prevent (such as extreme weather, a strike, a carrier disruption or a government measure), we tell you straight away. If your delivery is delayed as a result, you can cancel free of charge and we refund everything.
• If a product drops out because a maker cannot supply it, section 5.4 applies.

14. Business customers

If a company or organisation orders (for example a business gift), the following applies.

• You order through the contact form (topic "Gifts for companies or groups") or by email. We send a quote and an invoice with VAT.
• Payment within 14 days of the invoice date.
• The cooling-off period in section 9 and the cancellation in section 8 do not apply to business orders. Report visible damage or missing products within 3 working days of receipt.
• Our liability is limited to the invoice value of the order, except for intent or gross negligence.

15. Personal data

How we handle your personal data is set out in our Privacy policy.

16. Changes, applicable law and courts

We may change these terms. For your order, the terms apply as they were when you ordered. Dutch law applies to all agreements. If you live in another EU country, you keep the protection of the mandatory consumer rules of your country. Disputes go to the competent Dutch court, unless the law gives you the right to go to the court where you live.